Frequently Asked Questions

How to Open an Account with TTK Confectionery?

To become a TTK member, simply fill out our quick and easy member registration form. We will review this within 24 hours and come back to you if your registration has been approved.

What are the benefits of becoming a TTK member?

When becoming a TTK member you get access to exclusive discounted prices of 15% off for all orders placed via our website offering a minimum 40% margin. You will also get access to our trend and design analysis, as well as being the first to know about any new product development!

How to place an order?

Placing an order with TTK Confectionery is straight forward and simple. Simply add the products to your basket and check out!

Can I pre-order?

Yes, at TTK Confectionery we offer the chance to pre-order stock that is not yet available without taking any deposit or payment. Build a separate Pre-order by adding items from our coming soon range to your basket, the order will be received and you will be contacted by our sales team. You cannot mix pre-order and available stock, 

What is the minimum order value?

There is no minimum order value with TTK Confectionery.

What is the delivery charge?

Delivery is free for all orders over £175. For anything below this, delivery will be charged at £10.

What is the delivery lead time?

We ask that you allow 3-5 workings days from the date of order for goods to be delivered.

What quality accreditations do we have?

We have a food safe SALSA accredited facility where we pack our products in house. We also members of SEDEX.

Can I get product samples?

If you require samples, please get in touch with the sales team on sales@ttkconfectionery.co.uk

What are TTK Confectionery’s Terms and Conditions?

To view our T&Cs please click here

What are TTK Confectionery’s Privacy Policies?

To view our privacy policy please click here

How do I contact TTK Confectionery?

You can contact us via three different methods, e-mail us at sales@ttkconfectionery.co.uk, call us on 0115 950 8150 or alternatively fill out our contact form

Do you offer credit accounts?

TTK Confectionery do offer credit accounts, however, the TTK members benefits are not included with a credit account. Please contact our sales team for more details.

Do you offer FREE delivery to Ireland and Northern Ireland?

For overseas orders including Northern Ireland and Channel Islands and other Islands off the UK mainland please speak to our sales team and they will be happy to help you with an order and calculate delivery.

Is collection from the TTK Confectionery’s warehouse free?

Yes! If you’re local, you can pop down to collect you order free of charge!

Are your prices Plus VAT?

All prices shown are excluding VAT – VAT will be calculated at checkout.

Do I have to own or being buying on behalf of a company to buy from TTK Confectionery Wholesale?

Yes, to have an approved membership, you must provide us with your company registration number. If you’re not a business and have arrived here by mistake, please go to www.ttkconfectionery.co.uk to purchase our products!

Can I add an item or change my order after I have placed it?

To amend an order after placing it, please reach out to our sales team on sales@ttkconfectionery.co.uk

I have not received my order, what should I do?

We ask that you allow 3-5 working days for orders to be delivered. If you still have not received your order, please contact us on sales@ttkconfectionery.co.uk Because of the pandemic deliveries can still be subject to delays.

I have received my order, but something is missing or damaged, what should I do?

Please notify us of any damages or discrepancies within 48 hours of receiving your order. Your claim will be assessed and further instructions will be provided by our sales team. The item should be returned in its original condition with proof of purchase. For full details please refer to our Terms and Conditions

What is your VAT number?

TTK Confectionery’s VAT number is - 275336194

What is your company number?

TTK Confectionery’s company registration number is - 10674071

Who are TTK Confectionery?

TTK Confectionery are a family business from Nottingham full of creative people who love all things sweet and delicious.  We specialise in beautifully designed edible gifts based around trending flavours, prints and packaging. We make gifting easy with our delightful range of products all created by our talented team of designers. TTK create products for major retailers all over the world.

Is TTK Confectionery COVID-19 safe?

To see what TTK Confectionery are doing to ensure we are COVID-19 safe, please read the following statement